1. Pending Orders:

• Cancel an order before delivery: Contact us for a confirmed cancellation and refund. The funds may not be refunded if the driver is en route for 10 min.

2. Returns for Received Products:

• Return unopened products: Arrange a collection with a return fee or visit our Sydney warehouse for an exchange. Products must be in resalable condition.

3. Faulty or Incorrect Items:

• Reporting issues:
  • Notify us for review within an hour of delivery.
  • Options may include:
    • Arrange collection for a full refund or exchange.
    • Return the faulty product to us for a refund with redelivery costs covered.
    • Receive an exchange with additional freebies for inconvenience.

4. Wrong Items Received:

• Contact us for a refund or exchange using the above options.

5. Replacements and Refunds Timeframe:

• Allow 24-48 hours for case opening on replacements or refunds for received items.